UniDisposable Return, Refund & Exchange Policy
At UniDisposable.com, we stand behind every Uni 2G Disposable and Uni 3 in 1 Device we ship. Your satisfaction is our top priority, and while we work hard to get every order right, we understand that issues can happen.
This policy outlines our clear and transparent process for returns, refunds, and exchanges so you can shop with confidence.
1. Overview
We offer a straightforward return policy to make things right if your Uni product arrives damaged, defective, or incorrect. Please review the guidelines below before starting a return.
2. Return Eligibility
You may request a return within 30 days of receiving your order if:
- The product is unused, unopened, and in its original packaging
- All labels, seals, and components are intact
- The product is not marked as non-returnable (e.g., sale or promotional items)
📌 Note: Opened or used Uni 2G Disposables are not eligible for return due to health and safety regulations.
3. Non-Returnable Items
- Opened or used Uni Disposables
- Products exposed to extreme temperatures or improper storage
- Promotional items, bundles, or limited-edition drops
- Gift cards or store credits
Check each product page for specific return eligibility before purchasing.
4. Refund Process
Once your return is received, our team will inspect the item and notify you by email.
Possible outcomes:
- Full Refund – Item is unused, sealed, and passes inspection
- Partial Refund – Item shows signs of handling or packaging wear
- No Refund – Item is used or fails return criteria
💳 Refunds are issued to your original payment method within 5–10 business days.
🚚 Shipping fees are non-refundable unless the return is due to our error.
5. How to Start a Return
- Contact us – Email sales@unidisposable.com with your order number, item, and reason for return.
- Receive RMA Authorization – We’ll send a Return Merchandise Authorization (RMA) number and return instructions.
- Package Securely – Keep the product in original condition and pack safely.
- Ship with Tracking – Return shipping is your responsibility unless we made an error.
6. Exchanges
Need a different flavor or accidentally ordered the wrong item? We offer exchanges when stock is available.
- Contact support to start your exchange
- Send your original item back for inspection
- If the desired item is unavailable, you’ll receive a refund or store credit
7. Damaged or Defective Products
If your Uni 2G Disposable arrives damaged, leaking, or defective, notify us within 7 days of delivery:
- Include your order number
- Attach clear photos of the issue
- Provide a short description
Once verified, we’ll send you a replacement, refund, or store credit.
8. Gifts & Gift Orders
If you received a Uni Disposable as a gift and wish to return it:
- Proof of purchase from the original buyer is required
- Store credit may be issued if eligible
- Refunds can only be sent to the original payment method
9. Late or Missing Refunds
If your refund hasn’t appeared after 10 business days:
- Check your bank or credit card statement
- Confirm with your payment processor (PayPal, Apple Pay, etc.)
- If still missing, email us at sales@unidisposable.com
10. Return Shipping Policy
Unless your product is defective or incorrect, return shipping is your responsibility. We recommend using a trackable, insured method and keeping your receipt.
🚫 UniDisposable is not responsible for returns lost or damaged due to poor packaging.
11. Customer Support
📧 Email: sales@unidisposable.com
💬 Live Chat: Mon–Fri, 9 AM–6 PM PST on UniDisposable.com
12. Final Note
We back our Uni 2G Disposables and Uni 3 in 1 Devices with fast support, fair policies, and reliable quality. Whether it’s your first order or your tenth, we want every puff to feel like the right choice.